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Removal from Jurisdiction - Christopher Hames QC, 4 Paper Buildings

Removal from Jurisdiction - Christopher Hames QC, 4 Paper Buildings (Private Children Law, London, 29.09.16) How do you overcome the endless difficulties associated with Child Arrangements Orders - especially where a parent seeks to take a child from the Jurisdiction and appoint a Guardian in a Will?

Litigants-in-Person - Madeleine Reardon, 1KBW

Litigants-in-Person - Madeleine Reardon, 1KBW (Private Children Law, London, 29.09.16) How do you approach a Finding of Fact Hearing in Children Act proceedings when one of the parties is a litigant-in person? Should litigants-in-person be dealt with in the same way as represented clients?

Intractable Contact - William Tyler QC, The 36 Group

Intractable Contact - William Tyler QC, The 36 Group (Private Children Law, London, 29.09.16) How can you deal with intractable contact when the child refusing to comply holds all the power: either the child goes, reluctantly and under sufferance, or does not go and sees the residential parent punished?

Grandparents - Damian Garrido, QC, Harcourt Chambers

Grandparents - Damian Garrido, QC, Harcourt Chambers (Private Children Law, London, 29.09.16) What is the outer limit of private law children orders which engage Art 8, with particular reference to direct contact between a child and grandparent?

Change of Care - Piers Pressdee QC, 29 Bedford Row

Change of Care - Piers Pressdee QC, 29 Bedford Row (Private Children Law, London, 29.09.16) When will the court support a change of care arrangement where a parent is (1) emotionally manipulating the child against the other parent or (2) making false allegations of abuse?

Reasonable Adjustments - Professor David Hoey, BTO Solicitors

Reasonable Adjustments - Professor David Hoey, BTO Solicitors (Public Sector Complaints, Edinburgh, 30.09.16) What is expected of you in terms of making reasonable adjustments when handling complaints from people with (1) diagnosed or (2) potential mental health conditions or Autistic Preference Disorders? How do you respond to complex clinical matters in a non-clinical setting?

Reasonable Adjustments (notes) - Professor David Hoey, BTO Solicitors

Reasonable Adjustments (notes) - Professor David Hoey, BTO Solicitors (Public Sector Complaints, Edinburgh, 30.09.16) What is expected of you in terms of making reasonable adjustments when handling complaints from people with (1) diagnosed or (2) potential mental health conditions or Autistic Preference Disorders? How do you respond to complex clinical matters in a non-clinical setting?

Concerns - Professor Craig White, Scottish Government

Concerns - Professor Craig White, Scottish Government (Public Sector Complaints, Edinburgh, 30.09.16) How to you ensure that all feedback is considered in ways that supports improvement? How do you address the tendency to respond differently depending upon how feedback is classified – “formal complaint”, “concern”, “enquiry”?

Social Media - Mike Petrook, Institute of Customer Service

Social Media - Mike Petrook, Institute of Customer Service (Public Sector Complaints, Manchester, 27.09.16) Social media is a complete minefield and incredibly difficult to moderate and mediate - so how do you handle it in the context of complaints from the public, especially postings critical of staff that have not been investigated or validated?

Tell Tale Signs - James Walker, Resolver

Tell Tale Signs - James Walker, Resolver (Public Sector Complaints, London, 21.09.16) How can you tell if a complaint is going to go toxic? What are the tell tale signs that can help you to help solve the complaints you come across?

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