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Student Complaints

Embedding New Procedures - Lisa Baker, University of Lincoln

Embedding New Procedures - Lisa Baker, University of Lincoln (Student Complaints and Appeals, London, 28.04.16) How do you embed, monitor and enforce new procedures and changes (either your own or related to the Good Practice Framework) and so stop staff slipping back into old habits?

Academic Complaints Handling - Alison Wells, Birmingham City University

Academic Complaints Handling - Alison Wells, Birmingham City University (Student Complaints and Appeals, London, 28.04.16) Is there a financial case for using conciliators, conflict coaches and mediators when many - if not most - complaints are academic, ie from students who have failed, plagiarised, underperformed etc?

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